We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
1. How to set employee role to delete appointment?
2. How to set employee role to create customer?
3. How to set employee role to view in calendar mode?
4. How to customize appointment time. eventhough every service is set 30 minute. Example: I want to customize from 30minute to 10 minutes.
Hello Hanizar,
Thank you for reaching out to us.
Please check the following settings in the Amelia/Settings/Roles settings.
1. If you enable the "Manage their appointments", the employees will be able to change the status of their appointments.
2. There is no option for the employee to create a customer as they will only be able to create an appointment with the existing employee.
3. Users with Amelia Employee role will be able to access the calendar in the back-end if that is what you are referring to.
4. In order for you to change the service duration to 10 minutes, you first need to change the "Default Time Slot Step" option in the Amelia/Settings/General settings option to either 1, 2, 5 or 10 minutes.
Hope this works for you.
Feel free to contact us if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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