We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
i'm working out a problem my client has (he has a purchase code). But I can aask the question here.
The problem is there are some appointments made by fake customers. So I want that before an appointment is made, the customer have to pay first.
Is there a solution for?
(we are working with an woocommerce payment)
Hi gj
Thank you for reaching out to us.
If you go for one of the online payment options, then your fake clients will need to pay for every appointment they book. You can set it up at Amelia > Settings > Payments. You can also enable deposit payment at your Service's configuration.
Another way would be to get some security plugin (or if your hosting provider offers this as a part of their services) that would register the IP from which this has been happening and block that IP address.
Let us know if you need some further assistance.
Thank You! I did some investigation and checked the payments settings.
I will use a security plugin to register the ip-adresses from users. Maybe its one person who makes the fake appointments.
How ever, one thing want to mention is this. The 2 fake persons were the only users who has only the ' amelia' wordpress role. So they did make an account somewhere...
Is there an option to disable that maybe?
THX
Hello gj
If you have an option “Automatically create Amelia Customer user” enabled at Amelia > Settings > Roles Settings > Customer, when a person books an appointment, he gets an Amelia Customer user role automatically. You can edit the roles at WordPress User settings. Here you can find the documentation about Amelia Customer Role Settings.
If you have any more issues or questions feel free to ask.
thx. I will check this.
You're welcome, Gertjan.
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.