As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Hello,
I am writing to you because on December 30th we bought a Basic Lifetime license to integrate Amelia into our website.
Now we have realized the need to create bonuses of the service we offer (it is only one) so that packs of 3, 5 and 10 sessions can be sold.
For this we understand that we would need to upgrade to the Pro Lifetime license to create packs of services, but we do not know how to do the upgrade, since from the web we only see the option to buy the full Pro Lifetime license.
How should we proceed to upgrade our subscription?
Best regards,
David
Hi David
Thank you for reaching out to us.
Please check this article about license upgrading:
Upgrading Licenses
If you need some further assistance, please don't hesitate to contact us.
Hi David
Thank you for upgrading Amelia. The refund request for your Basic Lifetime license was successfully submitted.
You'll receive money within 7 business days.
Have a nice day!