All data has disappeared from plugin, including appointments and settings. It's like a brand new install.
I've restored every backup i have and everything is still blank. The only way i can fix it is to delete everything and then restore a backup. It then works for around 24 hours and reverts to being blank again.
The fact a delete and restore fixes it temporarily seems to indicate there is a file somewhere that's being generated which is creating the error.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
All data has disappeared from plugin, including appointments and settings. It's like a brand new install.
I've restored every backup i have and everything is still blank. The only way i can fix it is to delete everything and then restore a backup. It then works for around 24 hours and reverts to being blank again.
The fact a delete and restore fixes it temporarily seems to indicate there is a file somewhere that's being generated which is creating the error.
No changes have been made at all to the site.
Hello Tilly,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
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