Hello Frédéric,

Thank you for reaching out to us.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Take care!

Dear Frédéric,

Hope everything is well with you.

Could you update the plugin to the latest version and check if that solves the issue?

Here is the instruction on how to do it: Updating the plugin to the latest version

 If not, then please provide us with access to your database (phpMyAdmin) we will check what is going on there.

Take care!

Hey Frédéric

Sorry to keep you waiting.

To investigate the strange appointment that appeared, we'll need database access credentials. Could you please provide that for me, or if that's not an option - check if WP phpMyAdmin plugin works on your site?

We would then use the wp-admin credentials to check out the database. Remember to respond Privately if you're going to share the database access URL and credentials to us.

Hey Frédéric

Thank you for the credentials, but I don't see the host for the database.

Do you have a URL where I can log in with those credentials (maybe a direct URL or through your cPanel)?

Remember to post a Private response please.

Hi again Frédéric

If we can't access the database we can't actually see what's causing this.

Can you clone your website?

If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files that you can send me (along with the log-in credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it.

The Duplicator plugin can export only up to 500MB of data, so if your site is bigger than that, please use the All-in-One WP Migration plugin.

Please note that the files will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.

Remember to respond in a PRIVATE response.

Hello again Frederic.

Thanks for the duplicator files.

I forwarded them to our development team, and as soon as I hear from them I will let you know.

Hey Frédéric

I sincerely apologize for the delay. The duplicator file was downloaded to my PC, but it seems that it wasn't downloaded properly, so our developers can't use it.

Can you please upload the file again and send me the new link in a Private response?

Sorry for this.

Thanks, Frédéric, I sent the file to our developers, and I'll get back to you as soon as I hear from them.

Hi again Frédéric

Sorry for the wait.

I just wanted to let you know that our developers created this bug in their backlog, and they'll be working on it for our next update.

I can't promise that it will be included in the next update (it should, I just can't promise that).

Best!

Hey Fred.

Existing appointments will not be affected - they're already saved in the database, so you can change the duration of services and that will only affect the new appointments.

If you actually want to modify existing ones, you'd need to edit them one by one.