We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi team,
How can I set up a process where for Events on Amelia a customer only has to pay once and they get charged weekly like on a subscription basis?
As it stands, every time someone books an event, they need to pay on every occasion. Our current payment method is via Stripe.
Hello Fore,
Thank you for reaching out to us.
Unfortunately, we are not able to help you here, Amelia is not a payment system, I would advise you to check about this feature with Stripe support team.
If you need some further assistance, please don't hesitate to contact us.
Have a nice day!
Kind Regards,
Stanislav Snagovskiy
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs
You can try wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Stanislav,
Thanks for the response! Understood - but just to check is it supported in any way. e.g. If someone was purchasing an event through Amelia on our site, does it have the capacity to support the recurring payments/booking that will be made in this manner?
Thanks,
Fore
You're welcome Fore,
When you configure recurring appointments (https://wpamelia.com/recurring-appointments/) you can choose whether they will all be paid online, or if the customer will only pay for the first appointment online, and pay all recurring appointments on-site. There's no way to initialize the payment of recurring appointments afterward, so this can't be achieved with Amelia.
Please feel free to search through our feature suggestion page, and see if someone may be already suggested this feature. If you can't see it, feel free to add your suggestion there, and it will be forwarded to our management for review.
After it's been reviewed it will be presented on the front page, for voting. Please note that it may take some time before your suggestion is brought up for voting since we receive quite a lot of suggestions on daily basis.
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Have a great day!
Kind Regards,
Stanislav Snagovskiy
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs
You can try wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables