We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2965316
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Comments

  • dongyang yu started the conversation

    My plugin doesn't respond after setting the language

  •  2,576
    Aleksandar replied

    Hello dongyang

    If you're referring to the Interface Language in wpDataTables' settings:

    5836852767.png

    Please note that this language applies only to the interface.

    The plugin actually has its own /languages/ folder and it can be translated using POEDIT or Loco Translate easily. I suggest installing Loco Translate since it's within WordPress and it has a simple UI.

    If you want to use POEDIT then please follow these instructions:

    1. Download wpdatatables from our TMS Store and save the wpdatatables.zip file on your computer.

    2. Unzip downloaded file.

    3. Download and install POEDIT

    4. After that, open the program and open the file from the extracted folder on your computer wpdatatables/languages/en_US/wpdatatables.po.

    5. Translate all the strings in your language.

    6. Save the file as the plugin suggests (the language code; for example wpdatatables-id_ID.po if your language is Indonesian) and it will generate a new wpdatatables-id_ID.mo file. You can find your language code here

    7. Go to wpdatatables/languages/ folder and create a new folder. Name it as the language code for your language (in our case, for Indonesian, it is id_ID) and then copy these two files called wpdatatables-id_ID.po and wpdatatables-id_ID.mo into it. Proceed with copying the whole folder id_ID back to your website in folder ../wp-content/plugins/wpdatatables/languages/.

    Of course, you will use language code for your language (we use Indonesian language, and its language code "id_ID" is just an example).

    When you finish that, it would be nice to send us the translation, so we can include it in our next major update so you don't have to copy this folder from the local machine on every update.

    Hope this helps.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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