I found a bug regarding booking fields - phone number. The validation/verification for it is not working and not only it doesn`t check how many numbers there are, but also you can insert letters.
Unfortunately, there is currently no option to validate the phone number and any character can be entered into the phone number field in the booking form.
Please feel free to search through our feature suggestion page, and see if someone may be already suggested this feature. If you can't see it, feel free to add your suggestion there, and it will be forwarded to our management for review.
After it's been reviewed it will be presented on the front page, for voting. Please note that it may take some time before your suggestion is brought up for voting since we receive quite a lot of suggestions on daily basis.
You can enter characters in the phone field but upon submitting the form, the phone number field will be validated and the error will pop up if unsupported characters were entered.
The thing about the numbers is that it is really difficult to check if the number is valid and if the customer wants to enter the wrong number, he will.
Hello,
I found a bug regarding booking fields - phone number. The validation/verification for it is not working and not only it doesn`t check how many numbers there are, but also you can insert letters.
Hello Lenny,
Thank you for reaching out to us.
Unfortunately, there is currently no option to validate the phone number and any character can be entered into the phone number field in the booking form.
Please feel free to search through our feature suggestion page, and see if someone may be already suggested this feature. If you can't see it, feel free to add your suggestion there, and it will be forwarded to our management for review.
After it's been reviewed it will be presented on the front page, for voting. Please note that it may take some time before your suggestion is brought up for voting since we receive quite a lot of suggestions on daily basis.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Are you saying that it`s not a bug that the phone number isn`t being checked? Because email is being validated
Hello Lenny,
You can enter characters in the phone field but upon submitting the form, the phone number field will be validated and the error will pop up if unsupported characters were entered.
Hope it works from your end as well.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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That is because you hadn`t chosen country code.
With countrycode even letters are accepted.
It accepted this:
Hello Lenny,
Thank you for pointing that out.
Apologies for a previous response, if there are enough number validation requests from customers our developers will work on developing this feature.
Kind Regards,
Uros Jovanovic
[email protected]
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It could be solved by changing input type from "tel" to "number" . It does come with some drawbacks tho
Hello Lenny,
The thing about the numbers is that it is really difficult to check if the number is valid and if the customer wants to enter the wrong number, he will.
Thank you for your suggestion and feedback.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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