We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello there,
On the website we have the problem that scheduled notifications has empty custom fields. If we send the same message directly the fields aren't empy.
Do you know this is possible?
The emails will be send and everything is fine, but the custom fields are empty.
Greets Sytze
Hello Maarten,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Have a nice day!
Kind Regards,
Stanislav Snagovskiy
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs
You can try wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Dear Maarten,
You're welcome.
I can't replicate this issue, I sent a test email and the fields are not empty.
It could be a cache issue, clear your browser cache and cookies, and try it again.
If you have any more issues or questions feel free to ask, we will gladly help.
Have a great day!
Kind Regards,
Stanislav Snagovskiy
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs
You can try wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi There Stanislav,
Did you test it with only a test email? Im asking because it works with the test email and when the email is send immedidly. But when the email is send on a timer; like 1 hour before the meeting is starting; the fields are empy.
Greets
Dear Maarten,
Hope everything is well with you.
I tested on scheduled notifications and the problem did show up, you are using Amelia 4.1, so that's maybe the reason why that fields aren't being shown, please update to the latest version of Amelia 4.4.1 and let us know if the issue is fixed. I have attached an archive with the latest version of Amelia to this message.
Updating the plugin to the latest version
Take care!
Kind Regards,
Stanislav Snagovskiy
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs
You can try wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
He Stanislav,
I have updatet to the latest version, and still the fields are empty. Is this a common problem or i'm i the only one?
Greets
Dear Maarten,
I hope you're doing well.
No, it's not a common issue.
I have forwarded this to our developers, I will reach you as soon as I hear back from them.
Thank you and stay safe.
Kind Regards,
Stanislav Snagovskiy
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs
You can try wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thanks for the reply. I will wait till i hear something from you.
You're welcome, Maarten,
Our developers reported that you did an awful lot of customization for this site, and they can't say if that caused this issue.
Could I ask you to install Amelia on a non-customized domain and test again, we can replicate the issue on your site, but we can't replicate it locally or on our dev or staging servers.
So, probably it's not coming from Amelia. Maybe it's a conflict with some other plugin, but we don't have access to the plugins in this customized back-end.
Moreover, we don't even provide support for customized plugins.
If you need some further assistance, please don't hesitate to contact us.
Have a nice day!
Kind Regards,
Stanislav Snagovskiy
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs
You can try wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables