We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2962707
Image not showing after edit
Closed

Comments

  • Jessica started the conversation

    Hi, I am using gravity forms and WP master detail plugins. I have the form working correctly, and it shows an image in the table after I submit. However, if I edit the content at ALL (even something small), the image will no longer show on the table. I tried re-uploading the image when I edit and that still does not work.

  •  1,894
    Miloš replied

    Hi, Jessica

    Thank you for reaching out to us.

    - We have recognized this as a bug some time ago; currently, it is a setback with the Gravity Forms integration.

    Gravity Forms' team is not very keen to work with us on this issue, so we're at a standstill for the past couple of years with this.

    Our developers tried to tackle the problem from our end quite a few times, but unfortunately, without their help, I don't believe we'll be able to fix the deletion of uploaded files in Gravity Forms-based tables.

    This task is still on our list of upcoming bug fixes, and I do hope we'll be able to resolve it soon, although I can't promise anything.

    There is one user, who found somewhat of a workaround, here is what he said :

    "I previously found a solution for single file upload using a nifty php snippet to reroute the file to a specific location and then a  Gravity Wiz Perk Populate Anything to place a link to that location in another field and present that as a button in the table. That button on subsequent edit never gets deleted.  That is all working fine.  Now I'm trying to  increase the functionality to allow edits to add addendum docs.  Potentially the Gravity Wiz Perk  Nested Forms + the same php snippet & Populate Anything can provide a solution for adding these multiple files. I'm experimenting with this. Its tricky as you have a Nested Forms modal on top of the WPDT front end edit modal that requires some fiddling with the z-indexes.  If I find a solution, I will let you know as other may find it useful.

    "

    - Here is the link to that ticket, where Chris told us about it; you can take a look, and hopefully something from his findings might help you : https://tmsplugins.ticksy.com//ticket/2304271/

    Kind Regards, 

    Miloš Jovanović
    [email protected]

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