We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I'm having issues with the Amelia employee panel.
I recorded a screenshare video detailing the issues here: https://www.loom.com/share/b756863e480b4ac09997fd7bf26d47f3
I look forward to your response. Thank you!
Hello Devan,
Thank you for reaching out to us.
Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience!
Unfortunately, an employee is not able to add new customers as that can only be done by either the user with Admin or Manager role.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Devan,
I tried logging
in with the credentials you provided me with but I was unable to.
Can you please double-check from your end and provide me with the correct credentials.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Devan,
Thank you for providing me with admin access.
Can you please provide me with the credentials of the employee that has experienced the issue of the services not appearing in the service selection dropdown menu, so I can test it out after checks have been performed?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Devan,
I can see that there is only one service displayed in the dropdown in the employee panel, but also, there is only one service assigned to that employee on the back-end, so it is displayed just as it was configured in the back-end.
Please assign more services to this employee and test it out on the employee panel.
Feel free to contact us if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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What the heck 😂 It wasn't working for me before! Reiki wouldn't show every other time I looked at it.
It's the classic situation when the problem is solved when someone looks at it. 🤦♂️
This ticket is resolved (for now). You can go ahead and close it. haha
Hello Devan,
Glad to hear that the issue has been resolved.
Feel free to contact us if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Devan,
Thank you for reaching out to us.
I have performed checks from the back-end and I can see that the user with the "[email protected]" email is also Amelia Manager and that could cause the conflict between the permissions. Can you please have this email only be connected to the Amelia employee user and test it out after that?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Uroš,
Thanks! This fixed the problem!
However, now I have the issue where the employee can not add her customers herself. Is it possible to give her the ability to add customers without giving her WP Administrator level access?
Thanks
Hello Devan,
Glad to hear that the issue has been resolved.
Unfortunately, there is no possibility for Amelia Employee to add the customers on their behalf, as it would need to be done by either Amelia Manager or Amelia Admin user.
Feel free to contact us if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Ok. That solves the problem. Still, this is a feature you guys might want to consider in future updates.
That is all, sir. You can go ahead and close this ticket again. Have a nice day! :)
Hello Devan,
Thank you for your suggestions.
Feel free to contact us if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Hi Uroš,
Is it possible to have a user with both the Employee and Manager role? That way, they can use the Employee Panel and also add their customers in Amelia's admin "back end" dashboard if they need to?
Hello Devan,
Thank you for reaching back to us.
We do not recommend adding multiple user roles of Amelia to a single user (Amelia Manager and Amelia Employee, for example). Roles have their own capabilities and if you combine them, the plugin will run into a conflict it can't resolve (a paradox, so to speak).
Hope this helps you.
Feel free to contact us if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Ok. Close ticket.
Hello Devan,
Please reach out to us if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables