Hello Devan,

Thank you for reaching out to us.

Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience!

Unfortunately, an employee is not able to add new customers as that can only be done by either the user with Admin or Manager role.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Devan,

I tried logging

in with the credentials you provided me with but I was unable to.

Can you please double-check from your end and provide me with the correct credentials.

Hello Devan,

Thank you for providing me with admin access.

Can you please provide me with the credentials of the employee that has experienced the issue of the services not appearing in the service selection dropdown menu, so I can test it out after checks have been performed?

Looking forward to your reply.

Hello Devan,

I can see that there is only one service displayed in the dropdown in the employee panel, but also, there is only one service assigned to that employee on the back-end, so it is displayed just as it was configured in the back-end.

Please assign more services to this employee and test it out on the employee panel.

Feel free to contact us if you have any other questions.

Hello Devan,

Glad to hear that the issue has been resolved.

Feel free to contact us if you have any other questions.

Hello Devan,

Thank you for reaching out to us.

I have performed checks from the back-end and I can see that the user with the "[email protected]" email is also Amelia Manager and that could cause the conflict between the permissions. Can you please have this email only be connected to the Amelia employee user and test it out after that?

Looking forward to your reply.

Hello Devan,

Glad to hear that the issue has been resolved.

Unfortunately, there is no possibility for Amelia Employee to add the customers on their behalf, as it would need to be done by either Amelia Manager or Amelia Admin user.

Feel free to contact us if you have any other questions. 

Hello Devan,

Thank you for your suggestions.

Feel free to contact us if you have any other questions.

Hello Devan,

Thank you for reaching back to us.

We do not recommend adding multiple user roles of Amelia to a single user (Amelia Manager and Amelia Employee, for example). Roles have their own capabilities and if you combine them, the plugin will run into a conflict it can't resolve (a paradox, so to speak).

Hope this helps you.

Feel free to contact us if you have any other questions.

Hello Devan,

Please reach out to us if you have any other questions.