We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello, when we make changes to my client's website, we work in testing or staging mode. While we work on the changes with the latest copy of the website, our client continues to make reservations in Amelia, so there are a few days of lag between the version of the website with which we work on the design and the one that is in production. I need to know what files or folders I have to save and then restore just before uploading the changes so that all the reservations made on those days are not deleted. I hope I have explained myself well. Thanks a lot
Hello Javier,
Thank you for reaching out to us.
Essentially you only need a database when it comes to booking and customers.
There are around 47 tables with wp_amelia_ prefix in your database. Please note that wp_ is the default database prefix, but on your end, it could be anything, so look for your_prefix_amelia_ tables.
I hope it helps.
If you need some further assistance, please don't hesitate to contact us.
Have a great weekend!
Kind Regards,
Stanislav Snagovskiy
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs
You can try wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables