We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello!
My customer is complaining about some malicious actor (probably a competitor) that is booking a lot of appointments only to cancel them at a later time.
I was wondering about what are the best practices to reduce (if not cancel altogether) such situations.
Thanks for your help!
Hello Sebastian
Thank you for reaching out to us.
We are really sorry that you've met such a situation.
How do you handle payments (using Stripe, PayPal, WooCommerce, Mollie, or on-site)? If you go for one of the online payment options, then your fake clients will need to pay for every appointment they book.
If you're going for on-site payments, you can enable Google reCaptcha to protect yourself from robots, but unfortunately, it won't help from the human.
Another way would be to get some security plugin (or if your hosting provider offers this as a part of their services) that would register the IP from which this has been happening and block that IP address.
Kind Regards,
Aleksandar Vuković
[email protected]
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