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Hello!
My customer is complaining about some malicious actor (probably a competitor) that is booking a lot of appointments only to cancel them at a later time.
I was wondering about what are the best practices to reduce (if not cancel altogether) such situations.
Thanks for your help!
Hello Sebastian
Thank you for reaching out to us.
We are really sorry that you've met such a situation.
How do you handle payments (using Stripe, PayPal, WooCommerce, Mollie, or on-site)? If you go for one of the online payment options, then your fake clients will need to pay for every appointment they book.
If you're going for on-site payments, you can enable Google reCaptcha to protect yourself from robots, but unfortunately, it won't help from the human.
Another way would be to get some security plugin (or if your hosting provider offers this as a part of their services) that would register the IP from which this has been happening and block that IP address.
Kind Regards,
Aleksandar Vuković
[email protected]
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