We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2960801
Issues with scheduling service time slots
Closed

Comments

  •  1
    Shana started the conversation
    January 18, 2022 at 6:55pm

    Hi,

    I'm trying to finish the setup of Amelia and I'm struggling to figure out how to customize the time slots for each appointment. Currently, my time slots are set to start at 4:30am. My working hours are from 9am-6pm. I can't get these options to show. How do I go about changing the time slots? Also, how do I ensure that I receive a text notification each time someone books an appointment? These things aren't obvious to find. I've googled and looked for videos on Youtube and can't find the answers.


    Regards,

    Rita Peace

  • [deleted] replied
    January 20, 2022 at 1:39pm

    Hello Rita

    Thank you for reaching out to us.

    Could you please provide us with more information and screenshots/video displaying your issue? I'm not quite sure I understand what you mean, but try to check out this article, maybe it helps:

    Time Zones with Amelia

    About Notifications, please check out our documentation here. You can also try to book a test appointment and see if you get the notification.

    If you need some further assistance, please don't hesitate to contact us.

  •  1
    Shana replied
    January 20, 2022 at 2:54pm

    Hi Elena,


    I've attached a screenshot to this message. In the screenshot, the service selected is "Testing" and the date chosen is January 22nd. The time slots available start at 4:30am-4:40am. This is too early. How do I change the time slots to start at 9am-6pm?

  • [deleted] replied
    January 21, 2022 at 1:55pm

    Hi Shana

    Please check up, if:

    1) The Work Hours of the Employees assigned to this Service is correct and start from 9:00 AM.

    2) There's no Special Days for these Employees, configured to early hours.

    3) Your timezone settings are correct (please check the article I attached to the previous message).

    If everything is OK, but the issue is still there, it could be a cache issue.

    Please deactivate Amelia, clear cache, activate Amelia, clear cache again. You can clear cache with the plugin "W3 Total Cache" or any other, also clear your browser cache and cookies.

    Let us know please if it helps