We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Have just purchased and installed WPDataTables. Have been trying to get the Google Sheets API to work following the instructions here: https://wpdatatables.com/documentation/connect-wordpress-tables-with-google-sheets-api/
Works great for creating new datatables. However, when I make changes to the google sheet, these changes are not reflected in my data tables. Is there something that needs to be done to get wpdatatables to check the API for updated info in the linked sheet?
Hello Josh
Thank you for your purchase.
The change is not actually automatic, but it works when you refresh the page where the table is (either in the back-end, or in the front-end).
Do you see this behavior when you refresh the page also? If you do, could you please record a short video, showing me exactly what's happening on your end?
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I have the same lack of data updating via Google Sheet API. When I pulled in the table the first time, the data was correct. Updating the Google sheet with new data does not flow to the page on my Wordpress site running wpDataTables, even when I turn off the Wordpress cache and refresh the page (with Ctrl F5). https://staging2.member.nulyd.com/admin-reports/leads-per-category-per-month/
Please advise. thanks!
Also, here's the images of how the API email address is being shared with in the Google Sheet.
Hello Mike
I can't download your videos for some reason:
Also, I can't access your staging site
Can you please open your own Private ticket, and share the credentials with us, so we can take a look and see if there's anything we can do to help?
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables