hi, the sms notification sends notifications without adjusting each patient's name but like this:
Kära %customer_full_name%, Du har bokat följande: %service_name%. Plats: Vasagatan 48, 11120, Stockholm, Tr 2 Tid: %appointment_date_time%. Avbokningsregler: Din bokning kan avbokas senast 24h innan För att avboka eller boka om , https://medibalans.com/mina-sidor/ Med vänliga hälsningar Medibalans.com
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
hi, the sms notification sends notifications without adjusting each patient's name but like this:
Kära %customer_full_name%,
Du har bokat följande: %service_name%.
Plats: Vasagatan 48, 11120, Stockholm, Tr 2
Tid: %appointment_date_time%.
Avbokningsregler:
Din bokning kan avbokas senast 24h innan
För att avboka eller boka om , https://medibalans.com/mina-sidor/
Med vänliga hälsningar
Medibalans.com
What is the problem? Thanks
Hello Marios,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hello Marios,
I tried logging into the back-end but I keep getting this error.
Can you please check this from your end and grant me access to your website.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hej, the credentials are correct. Please try again ...
Hello Marios,
I still get the same screen when I try to log onto your website:
Can you please white-list my country (Serbia) as that could be the issue in this situation?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Can you try logging in from a different ip because clearly you are blocked
Whats your ip?
Hello Marios,
I tried to log in again using the credentials you provided me with below but I get the message that either password or email is incorrect.
Can you please double-check from your end and provide me with the correct credentials?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Marios,
The credentials are now correct but unfortunately, I still get the same screen as before.
Here is the IP address that you can use for white-listing.
178.148.52.118
Please provide me with an update once I can access your website.
Kind Regards,
Uros Jovanovic
[email protected]
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Hej, It's whitelisted..
Hello Marios,
I finally managed to log into the back-end of your website, I can see a couple of SMS notifications being sent properly.
Is the issue still happening and if it is, can you please provide me with examples of that?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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