We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I use some extra fields, I have 2 questions about that:
1. one of the extra field is used as an “address number field”.
Is it possible that numeric fields will be supported?
2. Is het possible to “place” a sample text in the input box?
Ron
Hello Ron,
Thank you for purchasing our product, and for reaching out to us.
I'm afraid that we didn't quite get what exactly do you mean? Can you please explain both of the questions in a little more detail? Also, we would much appreciate it if you can send us a couple of screenshots.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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Hi Marko,
I try to explain it better:
I use some extra fields:
one of the extra field (Huisnummer) is used as an “address number field”.
Is it possible that numeric fields will be supported, so that a check takes place that a number has given and no text.
2. Is het possible to “place” a sample text in the input box?
So one can see what is requested for that field (1851PT intstead of 1851 - PT)
Ron
Hello Ron,
Thank you so much for your clarification.
Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience!
We will try to answer to all of your questions as best as possible:
1. Unfortunately there is no way that we can check that a number has been given and no text
2. It can be achieved like that but it is a nice suggestion.
I'll kindly ask you to add it as a feature suggestion on this page.
Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.
What you can do is something similar to this
This is just a suggestion we understand that it is not the perfect solution but is only that we have for now.
If you have any further questions please don't hesitate to ask.
Kind Regards,
Marko Davidovic [email protected]
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Marko,
Thank you, I'll put it to the "Wishlist"
Your suggestion for clarifying what a customer can fill out the field is for now okay for me.
Ron
Hello Ron,
We are trying to help as best as we can. Thank you for making a suggestion every vote counts.
If you have any more questions please feel to open another ticket.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables