We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I need one of:
- The employee booking an appointment cannot book to a certain category although he has services in that category. So for example, I have bookings directly from the form in my site that are category A and then I have manual bookings that the employee does in the backend from category B. I need that when the employee does the manual booking he can only book category B services.
- I need to know what employee has done the booking, so that I can differentiate if the booking was done on site or on the backend.
Is this possible?
Thanks in advance,
João Lopes
Hello João,
Thank you for purchasing our product, and for reaching out to us.
Unfortunately, currently, there is no such feature built-in. There is no difference in the back end between appointments.
What you can do is to create the same service with a similar name for example consultation 1 and consultation 2, and let only one service to be shown on the site.
In this case, you will know what appointments were made in back end and what appointments were booked from the front end.
Hope this helps.
If you have any more questions please feel free to open another ticket.
Kind Regards,
Marko Davidovic [email protected]
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Hi Marko,
Thanks for the quick reply.
Unfortunately, this doesn't work for me. This is actually how I have the system working right now.
The problem is that some employees forget to change from category A (front end booking) to category B (back end booking) when they do the booking...
Is there anyway they can't see some of the categories?
Thanks,
João
Hello João,
Currently, there is no such feature built-in.
I'll kindly ask you to add it as a feature suggestion on this page.
Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.
If you have any more questions please feel free to open another ticket.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables