We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have an online tutor business working with tutors all over the globe. The tutors are Independent contractors and manage their own schedules and students. Right now I am trying to create an online solution so they don't have to manually schedule and send invoices to their students. I have setup a test page to use Amelia to have students book the appointment and pay a 100% deposit using Stripe. However, whenever a student tries to book the appointment, there is also an option to pay on site, but I have the pay up front set to 100%. Can the pay on site be removed? It also lists all times and let's student book a lesson even when not in the tutor's approved schedule.
Hello David,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello David,
Just to double-check, is this the URL of your website: https://thetutorresource.com/wp-login.php, because I get the following error message when I try to enter the TMSOutsource as username?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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I fixed it. It should work now. I tested it and it worked fine logging in for me.
Any update on why the scheduler is letting people book for appointment times that are not in the teachers approved schedule?
Hello David,
I can see that the default payment method is on-site and the Stripe payment for your service is disabled and that is why the on-site payment is possible for your service.
I checked the available time slots for the "ESL Lesson" service and it corresponds to the back-end settings that you set up (Screenshots attached):
Please note that there is a one-hour timezone difference.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
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I just adjusted the Time Zone in WP and it fixed the scheduling problem for the employee.
Hello David,
Glad to hear that the issue has been resolved.
Feel free to contact us if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables