We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello, I have 2 problems:
1)My students seem to be unable to book their appointments unless I create a preexisting appointment for someone else
For example:
Let's say that a service called "lesson 1" is scheduled for every Thursday at 19:00
and that some customers have trouble booking so I need to do it for them
If I create an appointment for the 13th 20th and 27th of September with some names in it
the other customers seem to be able to book only those 3 days
the calendar won't let them book the 3rd of February, for instance.
I think I correctly entered all the parameters needed
if not, the booking system would tell me that the time for the service doesn't match the availability set with the employee time.
What am I doing wrong?
2) Sometimes after I create an appointment it creates a double at 00:14 (or some strange time) and I can't locate it anywhere in order to delete it
Can you help me?
Hello Matteo,
Thank you for reaching out to us.
Сould you provide me with some screenshots, regarding this issue. So I will be able to replicate it and help you.
Perhaps these events may be blocked in your Google or Outlook calendar, so Amelia doesn't allow your customers to book them from the frontend, please check it out.
Looking forward to hearing from you.
Have a nice day!
Kind Regards,
Stanislav Snagovskiy
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs
You can try wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Dear Matteo,
Hope everything is well with you.
Please don't create multiple tickets with the same problem, it increases the speed of response and slows down the support team. We are already dealing with this issue in your other ticket https://tmsplugins.ticksy.com/ticket/2970760/.
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Take care!
Kind Regards,
Stanislav Snagovskiy
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs
You can try wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables