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  Public Ticket #2954763
Packages are not processing
Closed

Comments

  • Polli started the conversation

    On the page I have included, I have 2 problems.

    1. I am able to process a single session, an event, but not the packages. I am not sure why this is happening when the other 2 things on the page work. 

    My problem solving:

    a. Stripe Keys are good - it works for the single session and the events.

    b. Checked to make sure each package's settings have Stripe turned on (same as the single appointments

    c. Used the same card for both the single session (appointment) and package of appointments.

    Amelia version: 4.3.1, Wordpress 5.8.3 and PHP 7.3

    #2 - The customization for the booking form that I did in the settings is not working as it is supposed to. I have tried to do some CSS to correct it, but it isn't working. Try the packages and keep an eye on the buttons, the text and on hover - there is no css in this element and the other elements have been given a specific id. 

  •  111
    Stanislav replied

    Hello Polli,

    Thank you for reaching out to us.

    Сould you provide me with screenshots regarding this issue? Or It would be great if you could record a video of your screen. So I will be able to reproduce that issue and help you.

    Looking forward to hearing from you.

    Have a nice day!

    Kind Regards, 

    Stanislav Snagovskiy
    [email protected]

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