We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2953813
Amelia search service feature not working on mobile devices
Closed

Comments

  •  4
    Pascal started the conversation

    The Amelia search services feature is not working on mobile devices. I've tested it on 2 separate phones, nothing comes up. but it works fine on desktops.

  • [deleted] replied

    Hello Pascal

    Thank you for reaching out to us.

    Could you please provide us with more information, screenshots/video performing your issue? So we'll be able to reproduce it and help you.

    9906682733.jpg

    I tried the search and it works.

  •  4
    Pascal replied

    It started working for me too after i updated the browser from my phone. Thanks

  • [deleted] replied

    Hi Pascal

    Great to know that!

    If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.