We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
When trying to recover password, the link doesnt give the option to set new password, but sends customer direct to login page. How can I fix this?
Hi Melvin
Thank you for reaching out to us.
When a Customer clicks on the "Forgot Password" button, he receives a Customer Panel Access notification with a token that he can use for logging in without a password. Then, being logged in to his Customer panel profile, he can change the password in the profile (there is no other page for that).
So, please make sure that the customer Panel access notification is enabled. Also, that can be that this token is not being created since you didn't place the Customer panel on a separate page.
Please note that you should test the Customer panel under a test Customer with a unique email address, in incognito mode (otherwise token won't work properly).