We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have added available times for staff groups (employees) but when we go to test it shows all possible times w/in a 24 hour period (see screenshot1). It should instead be showing only the hours that group of employees are available (see screenshot2). PLEASE HELP! THIS IS A LIVE SITE!
EXAMPLE: Basic Skate Party (Tuesday/Thursday/Friday)
Specific hours entered under Employee (Basic Skate Party Staff) (screenshot Days-BasicSkatePartyStaff)
But every day of the week shows up and every hour of the 24 hour clock shows up. Clearly I'm doing something wrong but can't seem to figure this out. THANK YOU!!!
I just found the issue in the group forum!! TY!
Where is the group forum?
Hi Diane
We are glad you were able to resolve your issue.
If you have any more issues or questions feel free to ask, we will gladly help.
Have a nice day!