We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, we want to sell only packages of hours but we require you to be a little flexible.
We are a tutoring booking company and there are different teachers who teach specific subjects.
we want to sell packages of hours per week but we want it to be flexible for the parent.
we want the parent to choose if he/she wants 1 or 2 hours in a specific class and the other hours in other subjects.
example
6 hour package to be used in one week:
Mon = 1h of mathematics teacher David
Tues = 1h science teacher Yanis
Wed = 1h of mathematics teacher david
Thus = 1h Spanish
ect...
but another couple bought the same 6h package and set it up like this:
Mon = 1h of mathematics teacher David
Tues = 1h of mathematics teacher david
Wed = 1h of mathematics teacher david
Thus = 1h of mathematics teacher David
ect...
is that possible?
Hello Edwin,
Thank you for reaching out to us.
Things that you can do with packages:
You can find more information about packages here: https://wpamelia.com/packages/
Please watch our introducing video about Packages in Amelia:
Also, take a look at this video please, to see how the Packages look like on the Front-end Customers Panel:
I'm sorry to disappoint you, but unfortunately, something like you requires isn't possible with the plugin's built-in features, packages must be predetermined, at the moment it's not possible to provide your customers with the ability to book random packages.
We carefully follow our customers requirements and we are constantly forwarding this to our developers, and we hope they'll include the logic you want soon.
Please feel free to search through our feature suggestion page, and see if someone may be already suggested this feature. If you can't see it, feel free to add your suggestion there. We develop features and improve features based on the number of customer requests, so your vote can be beneficial to this being included sooner.
Maybe this can be achieved with WooCoomerce, but WooCoomerce is used only as a payment method in Amelia (booking data is transferred to WooCoomerce and settings should already be made there) and I won't be able to give you any instructions on how to do it in WooCommerce. It's all up to you, how you set it up.
Probably your needs can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues with our plugins, so they won't be having the time for custom work in the near future.
But we can recommend this service for customization:
https://wpkraken.io/?tms-plugins
They do develop such solutions, so can you please send your inquiry to them?
Thank you and stay safe.
Kind Regards,
Stanislav Snagovskiy
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs
You can try wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Edwin,
Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the license you want to submit a refund request for:
If you don't see it, that means that the 15-day money-back guarantee period ended, and as per our refund policies (Amelia Refund Policy, wpDataTables Refund Policy), you're no longer eligible for a refund. After you submit a refund request, you will not receive any confirmation emails, but you will see that the button is grayed out:
That means that the refund request is successfully submitted and that you will receive your refund in 5 - 7 business days.
If you need some further assistance, please don't hesitate to contact us.
Have a nice day!
Kind Regards,
Stanislav Snagovskiy
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs
You can try wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables