We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2952934
Email notifications condolidating bookings
Closed

Comments

  •  6
    Kahlil Nagi started the conversation
    January 8, 2022 at 5:28am

    Hi

    When an appointment is booked with an employee for the same time, the email that gets sent consolidates all appointment information to the employee - but what I need is individual appointments in their own seperate emails. 

    eg. Appointment 1 booked for 9am - the employee will get a notification
     Appointment 2 booked for 9am - the employee will get the informatin from appointment 1 + appointment 2.  

    How can we make it so that the Appointment 2 notificaiton only has the appointment 2 data in it?


    Thanks

    Kahl

  •  6
    Kahlil Nagi replied
    January 10, 2022 at 2:03pm

    In addition to this, is it possible to do the same with calendar appointemnts? 

    If an employee has 10 slots, but has 5 appointments with 2 people in each one, the calendar appointment is consolidated into 1 appointment becasue the service is at the same time.  How can we make it so there is 5 seperate appointments in the calendar?  We prefer to see them individually rather than all in one. 

  •  111
    Stanislav replied
    January 10, 2022 at 4:17pm

    Hello Kahlil,

    Thank you for reaching out to us.

    1) Could you provide me please with screenshots of the emails your employee receives and the email template used in the notification settings section (to see what placeholders you use) from the Amelia back-end.

    2) I'm sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. This is a group appointment and there is no other way to display it.

    Have a nice day!

    Kind Regards, 

    Stanislav Snagovskiy
    [email protected]

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