We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2952361
Google Calender integration
Closed

Comments

  • TRAFO started the conversation
    January 7, 2022 at 9:41am

    Hey there, 

    So my problem is that customers can book appointments that interfere with my google calendar. So I want to block certain time slots in my google calendar and want to see those blocks synchronised with Amelia.

    If you already have created that feature please help me to achieve it. Otherwise, I Think it would be a super nice add on since it makes working with people that don't know a lot about tech easier. 

  •  111
    Stanislav replied
    January 10, 2022 at 2:09pm

    Hello, Trafo.

    Thank you for reaching out to us.

    In order to use 2-way Google synchronization properly, your employees should set statuses of the events in their Google calendars as Busy. In that way, time-slots occupied by those events will be removed from Amelia's calendar.

    Enable option Remove Google Calendar Busy Slots if you want to remove the busy slots in your employees’ Google Calendars from their work schedules in Amelia. When enabled, time slots from the Amelia Calendar will be removed whenever there is an event in the Google Calendar.

    At the moment is not possible to show events from the Google calendar in Amelia calendar.

    If you need some further assistance, please don't hesitate to contact us.

    Have a nice day!

    Kind Regards, 

    Stanislav Snagovskiy
    [email protected]

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