After setting up a custom field for uploading an attachment within the package booking form and initial testing worked, the upload is no longer working.
I attempted to change the folder where the uploads were stored and thought this might be the issue. I changed it back to having no assigned folder and still not working. I set up another install on the same server to test and that one works fine. The only difference is the version of Amelia.
When trying to submit the form it doesn't give an error message and seems to go through other checks first successfully but then just returns to the form without submitting.
Please advise asap as we were hoping to go live Tomorrow.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
We have the site live but without the upload field for the moment. If the field is present it prevents the booking from going through. Will set you up a user account but would need and email address?
I tried to turn off the invisible reCaptcha as that is known to cause the issue of booking not going through. Are you able to log onto your website, I tried to log onto it and I get the following error message.
After setting up a custom field for uploading an attachment within the package booking form and initial testing worked, the upload is no longer working.
I attempted to change the folder where the uploads were stored and thought this might be the issue. I changed it back to having no assigned folder and still not working. I set up another install on the same server to test and that one works fine. The only difference is the version of Amelia.
When trying to submit the form it doesn't give an error message and seems to go through other checks first successfully but then just returns to the form without submitting.
Please advise asap as we were hoping to go live Tomorrow.
Thanks
Hello Heather,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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We have the site live but without the upload field for the moment. If the field is present it prevents the booking from going through. Will set you up a user account but would need and email address?
thanks
Shall I use
[email protected]
?
Hello Heather,
Yes, that is fine, you can use that email.
Along with that, please provide me with the link to the booking page so i can test it out.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Uroš
Any update on this issue?
Thanks
Hello Heather,
Can you please test it out now and provide me with an update along with the screenshots if the error persisted?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Still not working. And now we are having issues with payment? Can you tell me what changes you made?
thanks
Hello Heather,
I tried to turn off the invisible reCaptcha as that is known to cause the issue of booking not going through. Are you able to log onto your website, I tried to log onto it and I get the following error message.
Is it the same from your end?
Looking forward to your reply
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables