On the Classes page, category 4 should be showing for Private Classes, but it has disappeared. The services in the category with ID=4 are not loading either. It used to show and all the other categories are fine, so it's really strange that it's not working anymore.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
After investigating this issue from the back-end, I found what the issue was. The work hours set up for employees did not include the "Private 1-1 Class" service and that is why it did not show up on the front-end.
I added it to one of the days and it showed up properly on the front-end.
Feel free to change it to the day this service is available, as I added it to Friday.
Feel free to contact us if you have any other questions.
On the Classes page, category 4 should be showing for Private Classes, but it has disappeared. The services in the category with ID=4 are not loading either. It used to show and all the other categories are fine, so it's really strange that it's not working anymore.
Hello Naomi,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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I should mention that I also tried adding a new category and service, but that did not appear on the category page either
Hello Naomi,
Can you try to update to plugin to the latest version and test it out again. This may cause this issue on your website.
Provide us with an update after that is done.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I have updated the plugin but the issue is still the same, it has also messed with my css/ js a little bit on the website
Also the loading symbol on the categories page now doesn't disappear after the categories load.
Thanks for your help
Hello Naomi,
After investigating this issue from the back-end, I found what the issue was. The work hours set up for employees did not include the "Private 1-1 Class" service and that is why it did not show up on the front-end.
I added it to one of the days and it showed up properly on the front-end.
Feel free to change it to the day this service is available, as I added it to Friday.
Feel free to contact us if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Ah understood! Thank you so much for your help!
Hello Naomi,
Glad we were able to assist you.
Feel free to contact us if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables