We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello Amelia Support,
I Have a pretty big problem...
When a client makes a reservation herself, everything is fine. With that i mean that the order information and customer information is logged in Amelia AND in Woocommerce.
BUT when an Amelia employee or Amelia Admin plans a reservation from the employee or admin panel the customer information and order information is not logged into woocommerce and because of that we are not able to send all these people an invoice so they can get the medical care bill back from the insureance.
How can i make Amelia also log the reservations in woocommerce when an employee or admin makes a reservation for a client?
PLEASE HELP, it's really urgent.
Kind Regards,
Ruben Mandema
Hello Ruben,
Thank you for reaching out to us.
WooCoomerce is used only as a payment method in Amelia, booking data is transferred to WooCoomerce while customers make a booking through the frontend, there is no way to automatically register booking in WooCommerce from the Amelia backend. You can register those appointments through the backend as the payment method wouldn't be mandatory, you can later modify that status if needed as well.
If you need some further assistance, please don't hesitate to contact us.
Have a nice day!
Kind Regards,
Stanislav Snagovskiy
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs
You can try wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Stanislav,
Thanks for your reply.
Okay thats clear.
But how can I make an invoice of the booking if it was planned iun the back-end?
My client has around 300 bookings that she put in via the back-end. For every single booking she needs an invoice with all the appointment information on there. How do we do that?
If a client makes the reservation herself via the front-end woocommerce will make the invoice. But as you explained this doesn't work when booking are made from the back-end. So what do i do now?
I look forward to your reply.
Kind regards,
Ruben Mandema
Hello Ruben,
You're welcome.
Unfortunately, there is no invoice function in Amelia, because Amelia is not a payment system.
I'm sorry to disappoint you, but we are not able to help you with this, maybe it can be achieved from WooCommerce. The best solution is to check it with their support service.
If you have any more issues or questions feel free to ask, we will gladly help.
Thank you and stay safe.
Kind Regards,
Stanislav Snagovskiy
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs
You can try wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables