We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello there,
We are creating a new and faster website for our client. We were using Amelia booking on the website.
Now we have to migrate it to the new site.
How can I migrate the customers, employees, services, appointments etc to the new website?
Hello Arne,
Thank you for reaching out to us.
You will just need to deactivate the license on the first domain. You can perform a migration with the Duplicator plugin. Then activate the license on a new domain. Just be careful, if you set Redirect URI for Google and/or Outlook, those will stay in the database and you will need to change it in the wp_options table once you do the migration.
Feel free to contact us if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Uros,
Thanks for your quick reply. But I don't think were on the same wave length.
If I use duplicator to migrate the website then the old website will just overwrite the new website. We already have a new website (other technologies) which we don't want to overwrite, we just have to import our current Amelia module there as-is.
Hi Uros,
I've been following this guide to migrate the data:
https://tmsplugins.ticksy.com/ticket/2605153/
So far the customers are looking fine. But the appointmets & services don't work. When the ajax request to load the services is made I get this error:
message: "Unable to get data from AmeliaBooking\\Infrastructure\\Repository\\Bookable\\Service\\ServiceRepository SQLSTATE[42S22]: Column not found: 1054 Unknown column 's.translations' in 'field list'"
Could one of your devs have a look at this? If we know how to fix this we might be able to migrate just fine.
I digged a bit deeper & it seemed it was a version mismatch.
The version I installed on the dev site was newer and didn't have those colums.
Hello Arne,
Glad to hear that. Did you manage to migrate all of the Amelia data successfully?
Feel free to contact us if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables