The SVG files don't show up in the backend. For some this wouldn't be a big deal but sometimes they are used for buttons and there's no way to know what the button says. I have a SVG support plugin installed.
Would you be able to provide us with a staging site, along with WP-admin (Administrator) user, FTP, and the database, so our developers can debug the plugin, and see what's going on?
If you're not able to provide us with a staging site, can you clone your website?
If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files that you can send me (along with the log-in credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it.
The Duplicator plugin can export only up to 500MB of data, so if your site is bigger than that, please use the All-in-One WP Migration plugin.
Please note that the files will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.
Please send us FTP credentials and wp-admin credentials so we can see what the issue is. You can also send us for staging (it's safer), but you can also send us for live site, we won't touch anything.
Hello,
The SVG files don't show up in the backend. For some this wouldn't be a big deal but sometimes they are used for buttons and there's no way to know what the button says. I have a SVG support plugin installed.
See screenshot attached.
Thank you,
Mike
Hello Mike,
Thank you for purchasing our product, and for reaching out to us.
All of these pictures have 404 - Not Found:
Please check the locations of these pictures to see if they al really there:https://atlantapartnersrealestateschool.com/wp-content/plugins/ameliabooking/public/img/burger-menu.svghttps://atlantapartnersrealestateschool.com/wp-content/plugins/ameliabooking/public/img/translate.svghttps://atlantapartnersrealestateschool.com/wp-content/plugins/ameliabooking/public/img/edit.svghttps://atlantapartnersrealestateschool.com/wp-content/plugins/ameliabooking/public/img/copy.svghttps://atlantapartnersrealestateschool.com/wp-content/plugins/ameliabooking/public/img/delete.svg
If they are not there you need to reinstall the plugin but please make sure that "Delete database tables" in Activation Settings are disabled.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Hi Marko,
Yes all of the images are really there in the proper location.
Mike
Hello Mike,
Would you be able to provide us with a staging site, along with WP-admin (Administrator) user, FTP, and the database, so our developers can debug the plugin, and see what's going on?
If you're not able to provide us with a staging site, can you clone your website?
If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files that you can send me (along with the log-in credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it.
The Duplicator plugin can export only up to 500MB of data, so if your site is bigger than that, please use the All-in-One WP Migration plugin.
Please note that the files will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Mike,
We can not access it
Please send us FTP credentials and wp-admin credentials so we can see what the issue is. You can also send us for staging (it's safer), but you can also send us for live site, we won't touch anything.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello,
The hosting company has solved the issue. You can close this ticket. Thank you for all of your help!
Mike
I'm glad to hear that, Mike!
Thanks for letting me know.
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables