We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
my services are used in groups. i have enabled the take somebody with you, option. but i still doesnt show up in the plugin on my website. it only shows up if i ad extras to my service. (but that looks weird because it doesnt need any extras, so it would be a empty option).
i tried everything but i cant make it work. please help out
Hello Stef,
Thank you for purchasing our product, and for reaching out to us.
Did you enable the option "Show "Bringing anyone with you" option " in Amelia/service/edit service?
Can you please send us a couple of screenshots of your service settings?
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
hey thank you for the fast response.
i attached some screenshots of 1 page in which it works just fine (prive diner)
whilst in the other screenshot i doesnt work and it also looks different(because there is no section for bring extra people and extra's)
the last screenshot is from the settings of a service used on the page where it doenst work properly (its in dutch but the slider of bring extra people is activated
Hello Stef,
Thank you for purchasing our product, and for reaching out to us.
We will try to answer to all of your questions as best as possible:
1. For screenshot one - when we went on your site we could choose how big the group will be there was no problem
2. For screenshot three - it looks different it shows calendar immediately because you have assigned only one employee to that service. When there is only one employee the customers cant choose an employee so the first "step of the view is lost".
We can suggest that you add another employee under the same name and the first step will appear. We understand it is not ideal and we haven't face something like that.
I'll kindly ask you to add it as a feature suggestion on this page.
Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.
3. As for this service
You didn't enable Bringing anyone with you option, you just add extras. For every service that you want that someone have the ability to Bringing anyone with you you need to activate it on each service sepereatly.
Hope this helps. Try out this couple of things and check if you enable this options on every service individually and please get back to us if everything works properly.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you for the help, the problem is resolved
Hello Stef,
We are glad that we're able to help you. If you have any more questions please feel to open another ticket.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables