We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
i am using amelia for letting my customers book cooking clinics, workshops and private diners.
i am struggling with creating normal opening hours.
my problem is that when i test the plugin, it shows that i can book at different times starting form 00:00, which isnt correct ofcourse. id like my opening hours to be from 17:30 til 01:00, and id like my customers to choose from these times 17:30, 18:00, 18:30, 19:00, 19:30 and 20:00. the service i am providing has a flexibel duration. sometimes its 3 hours and other times its 5 hours. so i thought i would be best to have the duration set to 1 hour.
can you help me with my problem. i have been struggling for some days now, and i cant get it right.
Hello stef
Thank you for your purchase.
Check your booking site from an Incognito window. I can see the working hours are configured properly without logging into your site:
So, you're seeing 24 hours available for booking because you're logged in as an administrator, and you have the "Allow admin to book appointment at any time" option in Settings/Roles/Admin enabled.
Amelia can't go over midnight, so booking at 20:00 is possible, but the duration of the appointment can't be 5 hours in that case (when Amelia is concerned).
If you want the customers to be able to book in 30-minute increments, you need to set the "Default Time slot step" in Amelia's General Settings, to be 30-minutes, but in that case when they book an appointment at 18:30, for example, that lasts 2 hours, the employee assigned to this appointment will not be able to accept anything in between, and the first available appointment after this one will be at 20:30.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
thank you for the help, the problem is resolved
You're welcome, stef
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables