We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
A customs of mine found that after logging into the front end customer panel, it displayed ALL the appointments scheduled rather than just hers. It also displayed the reschedule/delete icon for these appointments that are not associated with her email. It appears to be showing the back end admin view of appointments.
Via the front end customer panel, I logged into my own dummy account to see if this was the still the case and it appears to be.
I then created another dummy account, logged in again and it only showed appointments linked to that email.
I can’t seem to work out what the issue is here.
Hello Natalie
This customer, probably along with a few others, was probably created by you booking an appointment in their stead from the front-end, while you were still logged in as Administrator.
This can happen when the customer has the type set to "Admin" in wp_amelia_users table in the database.
If you know your way around the database, simply navigate to this database table, find the customer that reported this, and you'll most likely see that the type associated with the user is "Admin". Change that to "Customer", and that's it.
If this doesn't help, I'll need you to provide me with a temporary wp-admin user (Administrator), along with database access credentials, so I can see where this is coming from. Just tell me which customer(s) had this issue, so I know where to look.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello,
I followed your solution and it appears to have worked.
Many thanks!
You're welcome, Natalie
Glad I could help.
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables