We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2950163
Maximum number of events returned
Closed

Comments

  •  2
    Bence started the conversation

    Hi!

    We would like to use the Amelia on 2 different sites. These 2 sites have the same 35 employees and everyone use their on Google Calendar that is integrated with Amelia.

    There are around 3000 booking per year on the one site and there are 1100 booking on the other site.

    The question is what does the 'Maximum number of events returned' option means? 

    'Maximum number of events returned on one result page.' - What is the result page exactly?

    Thank you in advance for your help.

  •  2,576
    Aleksandar replied

    Hello Bence

    This limits the number of busy events pulled from Google Calendar.

    For example, you have 35 employees, and each employee has 2 busy events in Google Calendar which are being blocked in Amelia. So, you have 70 busy events on a daily basis that are being pulled into Amelia from Google Calendars.

    This means that after around 35 days the highest number of events returned (2.500) will be exhausted, so 36 days from now, the busy events from Google will no longer be blocked in Amelia. This is, of course, under the assumption that each employee has 2 busy events stored in Google Calendar and if you're not filtering the form per employee.

    Amelia actually fetches the busy slots based on the form, so if you use the form where all 35 employees are listed, it will fetch slots for all employees, and the maximum number of events will be exhausted, but if you create several pages, where only a few (or only one) employee is loaded, then the limit of 2.500 returned slots will span across more days.

    Another example would be this:

    10 employees with 25 busy events every day.

    Booking form where all 10 employees are loaded will exhaust the 2.500 limit in 10 days

    Booking form where only 1 employee is loaded will exhaust the 2.500 limit in 100 days.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

    Rate my support

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  •  2
    Bence replied

    Thank you Aleksandar.

    In summary:

    On one page, there is a Booking form, with an employee for example [ameliabooking employee = 1], you can load the next 2,500 events from the calendar it uses.

    - If the website is structured with 35 different pages, each (35) employee has one Booking form (on one page), can each user load the next 2,500 events from the calendar they use?

    - What happens if the 2,500 limit runs out?

  •  2,576
    Aleksandar replied

    Hello Bence

    That's correct. If the page loads one employee, it will look for 2.500 busy events in that employee's Google Calendar, and if the page loads all employees, it will look for 2.500 busy events in all employee's Google Calendars.

    When the limit is exhausted, the plugin will not see the busy slots anymore, so if 2.500 busy slots are blocked until (for example) March 1st, on March 2nd, all slots will be available even though they may be blocked in Google Calendars.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

    Rate my support

    wpDataTables: FAQ | Facebook | Twitter | InstagramFront-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | InstagramAmelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables