We have a list of services for each employee, and usually they all appear perfectly on the calendar as available to book. However i put all the employees on holiday for Christmas so the appointments wouldn't appear and have now removed the holiday, but no appointments are showing as available? I cannot manually book an appointment from the back end either. It seems like nothing iI update on the back end is updating on the front end.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
I logged into the backend to perform checks but unfortunately, I cannot perform any further checks unless I can access the global settings set up in amelia. Can you please provide me with an admin with all the permissions to check from the backend?
I've updated the user so you should be able to have access now with the same user/password, let me know if that hasn't worked and i'll create a new one!
I have performed checks from the back-end and one thing I noticed was that the version you currently have installed on your website is 2.9.2. Can you please update the Amelia plugin to the latest version and test it out afterward.
thank you, apologies as i'm still quite new to wordpress and i haven't had to do an update for a plug in before. If i remove the Amelia plugin, how to i re add the plug in as my update download has expired.
thank you, apologies as i'm still quite new to wordpress and i haven't had to do an update for a plug in before. If i remove the Amelia plugin, how to i re add the plug in as my update download has expired.
I have performed checks regarding the issue with no working hours being available. Days off have been set from 20.12.2021 - 24.4.2022.
In addition to that, the "Period available for booking in advance" option has been set to 40 days and that is why the customers see no available dates in your booking form.
Feel free to contact us if you have any other questions.
I didn't realise there was a different page for 2021 holiday, If the holiday continues into 2022 surely this should be visible on the 2022 holiday calendar as it is holiday that takes place in 2022
Please navigate to the plugins page and you will see that you are now able to update the plugin (Screenshot attached).
In regards to the days off display. This is the default behavior of the Amelia plugin, where you are able to see days off that begin the same year that is selected in the dropdown menu above.
Feel free to contact us if you have any other questions.
We have a list of services for each employee, and usually they all appear perfectly on the calendar as available to book. However i put all the employees on holiday for Christmas so the appointments wouldn't appear and have now removed the holiday, but no appointments are showing as available? I cannot manually book an appointment from the back end either. It seems like nothing iI update on the back end is updating on the front end.
Hello Bobbie,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Hello Bobbie,
I logged into the backend to perform checks but unfortunately, I cannot perform any further checks unless I can access the global settings set up in amelia. Can you please provide me with an admin with all the permissions to check from the backend?
Thank you in advance.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi there,
I've updated the user so you should be able to have access now with the same user/password, let me know if that hasn't worked and i'll create a new one!
Hello Bobbie,
I have performed checks from the back-end and one thing I noticed was that the version you currently have installed on your website is 2.9.2. Can you please update the Amelia plugin to the latest version and test it out afterward.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
thank you, apologies as i'm still quite new to wordpress and i haven't had to do an update for a plug in before. If i remove the Amelia plugin, how to i re add the plug in as my update download has expired.
thank you, apologies as i'm still quite new to wordpress and i haven't had to do an update for a plug in before. If i remove the Amelia plugin, how to i re add the plug in as my update download has expired.
Hello Bobbie,
Looking at your license, I can see that it has expired on October 22, 2021, thus the auto-update feature has been disabled on your account.
You can purchase a new license which is currently on a New Year discount. You can check the deals on the Amelia website.
Happy New Year!
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi there,
I did pay again for Amelia in October on 22nd October and have a receipt for this for the subscription though?
Hello Bobbie,
My apologies, this was the database error. We have updated the database, you should be able to update the plugin properly.
Feel free to contact us if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Bobbie,
I have performed checks regarding the issue with no working hours being available. Days off have been set from 20.12.2021 - 24.4.2022.
In addition to that, the "Period available for booking in advance" option has been set to 40 days and that is why the customers see no available dates in your booking form.
Feel free to contact us if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I do not have an update to download though, will it now automatically update?
I didn't realise there was a different page for 2021 holiday, If the holiday continues into 2022 surely this should be visible on the 2022 holiday calendar as it is holiday that takes place in 2022
Hello Bobbie,
Please navigate to the plugins page and you will see that you are now able to update the plugin (Screenshot attached).
In regards to the days off display. This is the default behavior of the Amelia plugin, where you are able to see days off that begin the same year that is selected in the dropdown menu above.
Feel free to contact us if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables