We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2949467
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Comments

  • Frank started the conversation
    January 3, 2022 at 5:18pm

    Our page is behind a firewall, but the page is a basic employee listing. Any field which is a simply text entry can be edited, but the ones that require dropdown cannot.

    For example, our "state" field has 2 possible options, our "disabled" option has 2, our "department" has 8, none of these work.

    Each field was set up with permissions in the example...

    Data:
     gIVS630.png

    Edit:

    t6Lbfyi.png

    From the front end edit, you see the drop-arrow, but it is unclickable.

    0rl4mNA.png


    All other table aspects seem to work just fine.

  • Frank replied
    January 3, 2022 at 9:50pm

    I was able to do some additional testing and the dropdowns are working on the admin side, so it appears to be front end only.  I also discovered that the "SHow X Entries" is not working.  LBZ2G7c.png


    I tested (normally front end it off) turning the bootstrap features on/off but no change.

  • Frank replied
    January 4, 2022 at 4:26pm

    This can be closed, issues resolved with manual changes to "Look at line 1510 in ../wp-content/plugins/wpdatatables/source/class.wdttools.php"

  •  2,576
    Aleksandar replied
    January 5, 2022 at 8:18am

    Hey Frank

    Good call on the Front-end Bootstrap setting. This is caused by a conflict with some other plugin's bootstrap.js, but we will need to comment a few lines of code to get it to work.

    Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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