We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Email notifications are not working at all for either customers or employees.
The payment works and the appointment does show up on the calendar, but the automated email notification is not sent.
Please advise ASAP as this is extremely detrimental to my business, which is dependent on quick turnarounds.
I have the latest version of Amelia (Version 4.3.1)
Hi Uros,
I still do not get any email notifications after I tried to sign up for a free session in the website.
I did as you suggested: I switched the SMTP username to [email protected], which is my work email.
I also confirmed that "allow less secure apps" was already selected.
Please advise, thanks! I'm very determined to get this working.
Josh
Hello Joshua,
Can you please double-check your email credentials?
I am able to send emails using my email credentials, but I get the "Email has not been sent" error when using your credentials.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hi Uros,
I'm not sure what is meant by email credentials. Does that mean my usual username and password that I use to login to my email? Or does it mean something else?
Thanks for your quick reply.
Josh
Hello Joshua,
Yes, that is correct. Your email, and password used for email.
Kind Regards,
Uros Jovanovic
[email protected]
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Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Uros,
I've confirmed that the email credentials are absolutely accurate.
Furthermore, I've tried both [email protected] and [email protected] and neither work despite putting in the right email and passwords.
Please advise, thanks.
Josh
Hi Uros,
In addition to fixing the email credentials / notifications problem, I'm also curious about the pricing of the SMS notifications.
What is the cost per message for somebody who is based in Toronto, Canada? Thanks.
Josh
I'm having the exact same issue. My payments in woocommerce gets processed and appointments shows up in Amelia but none of my Amelia notifications are sent.
Hello Pascal,
Thank you for reaching out to us.
Can you please open a new ticket regarding this issue and we will provide you with full support.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables