We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2947050
jquery error
Closed

Comments

  • Antonio started the conversation
    December 29, 2021 at 7:36pm

    Hello

    I have an error with wpDataTables when I click in "New Entry", the popup  window is not shown and there is javascript error in console.

    jquery.min.js?ver=3.6.0&time=1640806306:2 Uncaught Error: No such method "show" for Modal
        at Function.error (jquery.min.js?ver=3.6.0&time=1640806306:2)
        at HTMLDivElement.<anonymous> (theme.bundle.min.js?ver=1.0.14&time=1640806306:1)
        at Function.each (jquery.min.js?ver=3.6.0&time=1640806306:2)
        at s.fn.init.each (jquery.min.js?ver=3.6.0&time=1640806306:2)
        at s.fn.init.t.fn.<computed> [as modal] (theme.bundle.min.js?ver=1.0.14&time=1640806306:1)
        at HTMLAnchorElement.<anonymous> (wdt.frontend.min.js?ver=3.7.1&time=1640806306:471)
        at HTMLAnchorElement.dispatch (jquery.min.js?ver=3.6.0&time=1640806306:2)
        at HTMLAnchorElement.v.handle (jquery.min.js?ver=3.6.0&time=1640806306:2)


    I guess could be a conflict with another plugin, but I try to deactivate some of them but the error is still happening.


    Thanks!

    Antonio


  •  2,576
    Aleksandar replied
    December 31, 2021 at 9:28am

    Hello Antonio

    Thank you for your purchase.

    I can't say what's going on without taking a look. Which table type is this?

    Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.

    Also, make sure to tell me what the table ID is, so I know where to look.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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