We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – AmeliawpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2945026
Outlook Integration
Closed

Comments

  •  2
    Javier started the conversation

    Good morning and Merry Christmas, I am trying to integrate an Outlook account with Amelia and after doing the process in Azure, copy the codes, synchronize the employee accounts etc. Everything is apparently correct. However, I don't see the appointments generated in outlook in Amelia's control panel, and I don't see the ones I have created in Amelia in Outlook either. I assume it is not syncing. If you can help me I will appreciate it

  •  111
    Stanislav replied

    Hello Javier,

    Thank you for reaching out to us.

    Please make sure you go through our Outlook Calendar Integration documentation, and check out the video instructions in there.

    It can happen that you connected your employee to his/her Outlook Calendar, but the calendar dropdown in the Employee's profile in Amelia is blank and showing "No Data":

    7530685173.png

    This happens only if you copied the wrong credentials from Azure into Amelia.

    1. Go to Amelia Settings/Integrations/Outlook Calendar, and verify that the Redirect URI is this: https://yourwebsite.com/wp-admin/ (please note that you have to replace "yourwebsite.com" with your actual website's URL, and make sure to close "wp-admin" with /)

    2. Access Azure, go to "Azure Active Directory/App Registrations", and delete the existing App Registration.

    3. Click on "New Registration". In the “Who can use this application or access this API?” check the option “Accounts in any organizational directory (Any Azure AD directory – Multitenant) and personal Microsoft accounts (e.g. Skype, Xbox)”

    4. Below that, under Redirect URI, paste your redirect URI from Amelia: https://yourwebsite.com/wp-admin/ and click on "Register"

    5. Copy the "Application (client) ID" and paste it into Amelia Settings/Integrations/Outlook Calendar:

    4923181915.png

    6. On the left-hand side menu, access "Certificates & Secrets” and click on the “New Client Secret”

    7. When you add the description ("Amelia" for example), select the expiration to be the longest possible choice (I believe 24 months is currently the longest option), and click on "Add".

    8. Copy the "Value" field:

    1881673359.png

    And paste it into Amelia Settings/Integrations/Outlook Calendar:

    2087608321.png

    That should be it. Go to Amelia/Employees, and if the employee is still connected to the non-existing calendar, click on "Sign out of Outlook", delete all cache from your website, and then try again.

    I hope it helps.

    If you need some further assistance, please don't hesitate to contact us.

    Have a nice day!

    Kind Regards, 

    Stanislav Snagovskiy
    stanislav.snagovskiy@tms-outsource.com

    Rate my support

    wpDataTables: FAQ | Facebook | Twitter | InstagramFront-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | InstagramAmelia demo sites | Docs

    You can try wpDataTables add-ons before purchase on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables