We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2942829
Events
Closed

Comments

  • Lode Callens started the conversation
    December 21, 2021 at 6:35pm

    We are using events to book workshops. For each event there is a max of 6 people attending (Maximum allowed spots=6). The option Allow bringing more persons was active and as such allowed. Now we have a workshop were max 6 spots where allowed and 8 people are booked.  There are 6 bookings where 2 of them where bookings for 2 people resulting in a total eight. At the moment we deactivated 'Allow bringing more persons ' to avoid too much persons in a workshop. Amelia is linked with Woocommerce @ Mollie for payments. Is it possible that someone can book  while payment is on going/pending of another customer? What can be the issue here?

  •  111
    Stanislav replied
    December 23, 2021 at 10:36am

    Hello Lode,

    Thank you for reaching out to us.

    Amelia triggers the appointment creation on statuses "Completed", "Processing" and "On Hold". So, when you change the payment status to one of these, an appointment will be created. So, If you have not changed this default setting, I don't think it's possible.

    If you have any more issues or questions feel free to ask, we will gladly help.

    Have a nice day!

    Kind Regards, 

    Stanislav Snagovskiy
    [email protected]

    Rate my support

    wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs

    You can try wpDataTables add-ons before purchase on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables