We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Dear Support,
Before switching to AMELIA, we used a paper calendar. And when a cleaning had to be scheduled in the salon or when a Schwarskopf representative came to the salon, we put an appointment on our paper calendar to remember it.
Now with AMELIA we would like to be able to add an appointment for this type of task so that the employee can see it, but we don't want to block the employee's availability. It's just a reminder of the "appointment" during the day, but it shouldn't block the slot for a hairdressing appointment made by a client for example.
Do you see a solution for this need? Thank you very much in advance.
Cdlt,
Fred
Translated with www.DeepL.com/Translator (free version)
Hello Frédéric,
Thank you for purchasing our product, and for reaching out to us.
Unfortunately currently, there is no such feature built-in. In Amelia you can only get reminders for booked appointments you can not send the notification for other activities that are not tied to Amelia and for booking appointments.
If you have any more questions please feel free to open another ticket.
Kind Regards,
Marko Davidovic [email protected]
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