As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Hello,
I need help with a refund request that I submitted about two weeks ago which has failed to be issued. We are past the 5-7 days that the refund should have appeared in the related account. We are trying to make sure that these funds are back in the business account before end of year.
Can someone please help to rectify this issue ASAP?
Thank you in advance for your help with this issue.
Hello,
Thank you for purchasing our product, and for reaching out to us.
We have refunded you for your license, can you please check and let us know?
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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