We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Salve,
da alcuni giorni nessuno dei miei clienti riesce a completare la prenotazione, sembra che tutto stia funzionando correttamente ma alla fine del processo il sistema da l'errore che vi rimetto in allegato.
Ho urgenza di risolvere la situazione, quale può essere la causa di questo problema?
Grazie
Claudia
Hi
for a few days none of my customers have been able to complete the reservation, it seems that everything is working correctly but at the end of the process the system gives the error that I am attaching to you.
I urgently need to resolve the situation, what can be the cause of this problem?
Thank you
Claudia
Hello Claudia,
Thank you for reaching out to us.
Your site is not working, the page is inaccessible.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Thank you and stay safe.
Kind Regards,
Stanislav Snagovskiy
stanislav.snagovskiy@tms-outsource.com
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs
You can try wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Claudia,
I hope you are doing well.
At the moment everything works fine from my side, please check it out. There was a problem with WooCommerce plugin, which was integrated with Amelia. I updated both plugins (Amelia and WooCommerce) to the latest versions, installed LiteSpeed Cache plugin, and cleared all cache.
To avoid such problems in the future, I advise you to keep plugins you use up to date and to clear cache sometimes.
If you need some further assistance, please don't hesitate to contact us.
Have a nice day!
Kind Regards,
Stanislav Snagovskiy
stanislav.snagovskiy@tms-outsource.com
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs
You can try wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables