We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
When you duplicate an appointment in the Admin area, it does not copy the patients information in the table "wp_amelia_customer_bookings" - "info" field. Very weird. Please help.
Hi Rachel
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
"wp_amelia_customer_bookings" only stores info when a customer books an appointment from the front-end. If you are creating a new appointment from the back, or duplicate the appointment, the table doesn't populate the info column because it wasn't booked from the front-end.
Then kindly remove this option if it doesnt work. It's confusing to our clients.
Hi Rachel
Duplicating an appointment might be helpful when you are in a meeting with a customer, and he/she wants a follow-up appointment for the same service and employee. You can duplicate the appointment by clicking on the “Copy” icon button. It will open a “New Appointment” dialog with the same information as the duplicated appointment. You’ll have to pick an available date and available time slot for the new appointment.
Please feel free to suggest any changes at our feature suggestion page if you think some features should work differently. It will be forwarded to our management for review.
After it's been reviewed it will be presented on the front page, for voting. Please note that it may take some time before your suggestion is brought up for voting since we receive quite a lot of suggestions on daily basis.