We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello!
We send the cancellation URL with the approval email. Unfortunately, a lot of customer click on the link by accident.
It would be great if they would have click on a confirmation yes or something like that. Or if they can rebook the cancelled appointment.
Do you have any suggestion for the problem?
Thank you in advance!
Hello Bence
Thank you for reaching out to us.
You can add Customer Panel to your website, so your customers will be able to cancel or reschedule (if you allow) their appointments. So you do not need a cancel link in the email, just a link to the Customer Panel.
Here you can find how to set up Customer Panel: https://wpamelia.com/front-end-customer-panel/
If you have any more questions feel free to contact us.
Hi Elena!
Thank you for your reply. The customer panel works fine but I can't translate a few expression in it. I can't find them in the PO file:
How can I translate these strings?
Sorry, I have found it in the meantime.
Hello Bence,
We are glad that everything has been sorted out. If you have any more questions please feel to open another ticket.
Kind Regards,
Marko Davidovic [email protected]
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