Hello Yash,

Thank you for reaching out to us.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Yash,

Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience!

Can you please explain further what the issue is when the customer books an appointment, so i can try and recreate the same issue?

Looking forward to your reply. 

Hello Yash,

Thank you for clearing that out.

You can have that information auto-filled, if the customer has a WordPress account in which they are logged in when booking for the first time, and Automatically Create Amelia Customer option is active, the fields will be prefilled the next time they book (if they don't clear their cache and cookies). Also, it's important to point out that this goes for basic fields (name email phone), as Custom Fields need to be manually filled every time customer books (if you have set any Custom Fields for that service). I have enabled the "Automatically create Amelia Customer user" option in the "Role settings". 

Can you test it out while logged in as a customer and provide us with an update if that worked?

Looking forward to your reply.

Hello Yash,

Apologies for the delayed response. 

I have been testing the booking form on a phone and performed checks on the backend, but now I am unable to log onto as temporary admin. Can you please provide me a temporary WP-admin and I will provide you with the answer to your query?

Hello Yash,

I understand I will try to connect in a couple of hours and let's hope it gets sorted out quickly. 

Thank you for your patience.

Hello Yash,

Apologies for the delayed response. 

Unfortunately, this is a default plugin behavior on which our developers are working at the moment. 

So, when an employee is randomly selected and you continue with the booking, the employee is fixated on the appointment, and then, if you go back, the employee will still be fixated, and only working hours of an employee that is selected will be shown on the calendar. 

Feel free to contact us if you have any other issues.

Hello Yash,

There is a task open for this issue and our developers are working on fixing this behavior. Unfortunately, i don't have the exact ETA on when this will be updated.

Feel free to contact us if you have any other issues,