We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have set up a single service with a single employee and 1 package. I have not set a location as the service is delivered online.
When I add the short code for the step by step wizard I presented with the package option and a continue button. This is quite confusing as there are no instructions for the visitor. Selecting continue selects the service, and clicking inside the package container selects the package. But this is not very intuitive for the visitor. How can I edit this? In the customiser is this considered step 1? It looks nothing like the form presented in the customiser which has a lot of fields, labels and instructions. Are those fields missing due to me only having a single service and employee?
I seemed to have understood how this works and solved my own issue. The Step 1 form is broken up into subsequent screens, not presented all at once.
Hello Robin,
Thank you for purchasing Amelia, and for reaching out to us.
We took a closer look and in our system and we saw that you have a basic license. Amelia's basic license does not include packages of services. So this is the reason why you do not see the packages option.
Kind Regards,
Marko Davidovic [email protected]
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