We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there,
I really miss the edit icon on the settings page of the working hours/days off. (see screenshot). On the days off settings the icon is there, but on the working hours it is missing. Now I have to delete and add a new working hours if I want to change it...
Can you please fix this in a new update?
Thnx
Hello Joas,
Thank you for reaching out to us.
Thank you for your suggestion. We carefully follow customers requirements and try to implement most of them if they appear in requests from time to time, so we will add to our idea list and look into some possible solutions on plugin side in the future.
The Global Work hours only apply to employees created after the new global work hours have been saved. All existing employees will still keep the old schedule, so if you want to change their work hours, you need to do it from Amelia/Employees section.
Have a nice day!
Kind Regards,
Stanislav Snagovskiy
[email protected]
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